Our Staff

Matt is a Knoxville native who began his new life with the Volunteer Piano family in 2014 studying as Josh Gaither’s apprentice. Before following his true passion of pianos, Matt had a 12-year career as a television technical director; notably at WVLT-TV in Knoxville. Matt never hesitates to pursue opportunities to grow both himself and his knowledge of music and the piano world.

Post-apprenticeship, Matt kept working in the field and shop as a professional tuner and technician. Late in 2016, he added Dampp-Chaser installation and service to his list of talents, then in November 2019 attended his first seminar at the Steinway & Sons factory in Astoria, New York City.

Matt’s patience and attitude towards learning are a good fit for a piano tuner, and he cares deeply for both the pianos he services and the people he meets. To help Volunteer Piano better serve you, Matt has earned certificates of completion in the following, and looks forward to adding more in the future:

• Steinway & Sons Regulation and Touch Seminar
• Dampp-Chaser Co. Piano Life Saver System Certified Installer

Wyatt Thaemert moved to Knoxville in 2012 with his wife to manage a music retail store, specializing in pianos and fretted instruments. Through the 12 years of experience in musical instrument sales and repairs, Wyatt developed an extensive knowledge of technical and physical attributes of pianos that aid him in assessing an instrument’s needs to perform at the highest levels. He is also an experienced luthier, with more than 15+ years of experience in building and repairing fretted instruments. When he is not working on musical instruments, Wyatt enjoys disc golf, spending time with his 7-year-old daughter and 1-year-old son, and playing guitar.

He has completed training in the following:

1. QRS Player Piano Install Seminar

2. Center for Piano Technology Regulation Seminar

Alex (YongLin) Chen comes from TaiYuan, a city in northern China. Before coming to the United States, he completed his bachelor’s degree in piano technology at Nanjing University of the Arts in China. After graduating from his undergraduate degree, he was eager to learn more comprehensive and professional knowledge of piano technology, so he applied for the piano technology program at Oberlin Conservatory of Music in Ohio and completed the Artist Diploma in 2023. As the top student in his program of study, he went to the piano selection room and training sessions at the Steinway factory in New York City to hone his piano technique. During the past six years of training, he has gained the following experience in the professional field:

1. Bachelor’s degree in Piano Technology from Nanjing University of the Arts (All—Yamaha school)
2. Piano technician intern at German Steinway & Sons headquarters in the Asia-Pacific region
3. Artist Diploma in Piano Technology from Oberlin College (The first All-Steinway school in the United States)
4. Piano Technician Apprenticeship at the 2022 Aspen Music Festival and School (All—Steinway School)
5. New York Steinway & Sons Factory Concert Piano Regulation Training
6. New York Steinway & Sons Factory Selection Room Concert Piano Voicing Training
7. 2018 ABRSM Piano 8 Grade Certificate

As a piano technician, Alex insists on using auditory tuning. His wish is to use his own hands to help the piano achieve high-quality acoustics and performance, and to help the piano and the player convey the beauty of music.

Josh Gaither established Volunteer Piano in 2008 in Knoxville, TN. He has been a Knoxville resident for the past 30+ years and is a veteran of the United States Army, where he served as a Forward Observer. He attended Pellissippi Technical Community College, and later the University of Tennessee, where he studied jazz piano performance, music theory and composition, and ethnomusicology.

He has completed apprenticeships under and was mentored by the most respected piano technicians in the Knoxville area, where he gained extensive and valuable knowledge of all elements of piano tuning, service, and restoration. The expertise, dedication to perfection, and general knowledge of these technical masters of piano molded Josh into the piano tuner and technician that he is today.

Josh is a Steinway Approved Technician (SAT) and the go-to Steinway technician for East Tennessee. He has traveled to the Steinway factory in Astoria, Queens, NY to complete training courses in the following:

1. Steinway and Sons Voicing and Tone Production Seminar
2. Steinway and Sons Damper Installation Seminar
3. Steinway and Sons Regulation and Touch Seminar
4. Steinway and Sons Spirio Technical Training Seminar
5. Steinway and Sons Spirio r Technical Training Seminar
6. Renner Academy Graduate
7. Center for Piano Technology 30/30 AURAL Tuning Seminar
8. Piano Technicians Guild 37 Steps of Regulation Seminar